Refund Policy

You can return your order only if it’s in good condition. However, we do not offer a free collection service, so you will have to arrange a return within 7 Days of receiving your order at the Contact Us page. Please make sure your items are not in the Non-refundable item list (Click here to find out more).

I Returned An Item. When Will I Receive My Refund?
Once your return has been received by the A-BACI and it complies with our returns policy, we will refund you by your original payment method. Please be aware that payments can take up to 14 working days to process depending on your bank or payment provider. Returned items will be refunded excluding the original cost of shipping.

My Order Was Cancelled. When Will I Receive A Refund?
If a cancellation is made before the order is processed, we will refund you through your original payment method, depending on whether we already took payment from your account or not.

If you paid by PayPal, payment will usually be taken immediately. If you cancel your order before it is processed, we will refund you through your original payment method.
If you paid by credit card, payment will usually be taken once your order is approved and ready for shipping. Please be aware that your bank or card issuer may reserve the money, meaning that you can’t use it for a short period. If you cancel your order before it is processed, we will simply cancel the transaction and there will be no need to process a refund.

When Will My Refund Or Cancellation Value Be In My Account To Spend Again?
We aim to process refunds and cancellations as swiftly as possible, and will keep you up to date by e-mail. Please be aware that payments can take up to 14 working days to process depending on your bank or payment provider.

Will Custom Duties, Sales Tax Or VAT Be Refunded On A Return? 
If you are a customer in the European Union, USA, Canada, China, Australia, Switzerland, Singapore, South Korea, Japan, you will be refunded the cost of your order including any sales tax and import duties that were applicable at the time of your purchase, but excluding the original shipping cost.

All other customers will be refunded the cost of your order including any VAT or sales tax that were applicable at the time of your purchase, but excluding the original shopping cost and any import duties incurred to receive your order. However, we’re not responsible to the Custom Duties, Sales Tax or VAT that are charged by other parties than A-BACI. You may need to recover import duties for returned items by contacting your local customs bureau directly.

Can I Exchange My Item?
If you would like to exchange an item, you will need to return the original item and place a new order. You will receive a full refund for the returned item according to our returns policy. However, please make sure your items are not in the Non-refundable item list.