– You may return your order for up to 30 days following the delivery date
– You can return your order only if it’s in good condition. However, we do not offer a free collection service, so you will have to arrange a return within 7 Days of receiving your order at the Contact Us page.
– You may return your order to us using any postal service. As the parcel remains your responsibility until we receive it, remember to retain proof of postage, so if your parcel gets lost in the mail, you will be able to send us proof that you’ve mailed the parcel
– Products must be returned to us in their original condition and in their original boxes and packaging, complete with any related accessories and tags. We ask you not to tape the box but to instead wrap it to prevent damage. As the parcel remains your responsibility until we receive it, please mail the return parcel with care!
– It can usually take up to 3 days for your return to be delivered back to our warehouse, depending on which postal service you use. We will send you an email as soon as we have received your return in its original condition and have processed your refund. This is usually done within 72 hours
– Refunds are issued through the same transaction method used to make the original purchase. For COD transactions, refunds are sent by check to the delivery address
– We try hard to accept all returns. In the rare event that an item is returned to us in an unsuitable condition, or is incomplete or after the 30-day period, we will not be able to offer a refund
PROCEDURE OF RETURNING PURCHASE
If you wish to return an item, please follow the steps below:
i.) Email Customer Service for a Returns Form
ii.)Include the Returns Form in the returns package and mail it back to us at:
Head Quarter, Abaci Fashion Limtied.
iii.) Please retain the proof of postage, so if your parcel gets lost in the mail, you will be able to send us proof that you’ve mailed the parcel
If you want to exchange your item for a different size or color, you will need to place a new order.
FAULTY OR THE WRONG ITEM WAS DELIVERED
Our Quality Control Team will try to ensure that all products are of a high quality and the right orders are delivered before they leave the warehouse. In the unlikely event that your item has a defect or has been delivered wrongly, please email us at firstname.lastname@example.org to inform us of your order number and details of the defect(s) or wrong item(s), and send the item(s) back to us with the Returns Form filled. We will issue you a full refund, together with your shipping fee.